Delete your Trexpanda account

Trexpanda is a product of Lumisha LLC.

You can permanently delete your Trexpanda account and all the data stored in your account at any time.

Fastest: delete it in the app

Android: open Trexpanda, make sure you are signed in, and tap Delete account under your account details.
iPhone: open Trexpanda, go to Account, and tap Delete account.
Windows or Mac: open Trexpanda, go to the Account tab, and choose Delete account.

Deletion happens immediately. If you pay for Trexpanda, cancel your subscription first (Account → Manage billing) so you are not charged again.

Without the app: ask us

Email hello@trexpanda.com from the email address you use with Trexpanda, with the subject Delete my Trexpanda account. We confirm the request and delete the account within 7 days.

What is deleted

Your account and sign-in details (email address and account identifier).
Your synced snippets, including deleted-snippet records used for syncing.
Your profile (username and display name), friends and friend requests.
Libraries you created and anything you shared with others.
Your subscription, trial and usage records.

What is kept

Snippets stored on your own devices stay there until you remove the app.
Payment records that Stripe and Lumisha LLC must keep by law (for example invoices) are kept for the period the law requires, and are not used for anything else.